Channel Partner Charter

Clause 1Words used in this charter

• Partner — an authorized Enlighten Pro channel partner holding a valid certificate.
• The Register — Enlighten Pro's central record of registered projects and accounts. Every entry is timestamped and cannot be edited after the fact. The Register is the final evidence in any question of "who was first."
• Registered Project — a specific project or site you have locked in the Register.
• Registered Account — a client organisation whose approval you earned (Clause 4), covering all its branches and sites.
• Make List — the approved brands / approved makes list maintained by a specifier, consultant, or the corporate end user (the main company).

Clause 2Your region is your identity. Your work is your protection.

Your certificate names you an Authorized Channel Partner for your region. The region is your public identity: it appears on your certificate, on the Enlighten Pro website, and on every document you issue.

Protection, however, attaches to registered projects and accounts — not to a blanket territory. This cuts both ways in your favour: no partner from another city can ever claim work you have registered, and you are never blocked from serving a genuine client who comes to you just because of a border. Inquiries reaching Enlighten Pro from your region are routed to you.

Clause 3Registering a project

• Register in under a minute — by WhatsApp or the partner portal — with the project or site name, city, client, specifier or consultant, and rough product scope.
• First to register holds it. The Register's timestamp decides — never a phone call, never seniority.
• A registration is valid for 120 days and renews on activity: an updated BOQ, a site visit, an approval milestone. A registration with no activity lapses on its own, so dead claims can never block live business.
• Register honestly. Locking rumours to block other partners is a breach of this charter (Clause 12).

Clause 4Account ownership — approval earns the account

When you get Enlighten Pro approved and certified — our brand or products added to the Make List with the specifier, the consultant, or the corporate end user — the account becomes yours.

For repeatable requirements — standard products, the same specifications installed across the client's branches or sites, where only quantities, body colour and CCT change — every future order for that client is credited to you, whichever city it is placed from. A genuinely different product line for the same client is a new registration — and as the account holder, you get first right to it.

Clause 5Direct inquiries — the route-back rule

If an end customer on a registered project or account contacts Enlighten Pro directly — phone, email, website, or walking into our office — Enlighten Pro will not quote them. The inquiry is forwarded to you the same working day, and you are informed it happened.

Even a customer who insists on dealing with the factory is billed through you. There is no path — a direct call, another dealer, procurement pressure — where your registered work ends with you receiving nothing.

Clause 6Large and audited accounts — working together

Some clients genuinely need the factory: an MNC or corporate that requires a factory audit, vendor registration, or OEM-direct engagement as a condition of purchase — or any client account whose cumulative billing across all its sites crosses ₹10,00,000 in a fiscal year, especially repeatable multi-site requirements. That figure is the client's total with Enlighten Pro — not your own purchases from us.

• On these accounts Enlighten Pro co-sells alongside you: we join for the audit, the factory visit, certifications and technical assurance. The commercial relationship stays yours — you bill by default.
• If the customer's procurement mandates billing the OEM directly, you automatically receive a partner override of 5% of order value — credited without your asking.
• The tier is decided by these written triggers only — never by "this project feels big."

Clause 7If two partners meet on one project — the split rule

If a client approaches a second partner, or shops the same requirement in another city, the Register decides who was working it first:

• The registering partner retains a spec credit of 25% of the standard dealer margin — even if the other partner ends up supplying.
• The supplying partner keeps the balance. Neither side loses everything, so a collision gets settled in a phone call, not a feud.
• Enlighten Pro applies the split from the Register's timestamps and does not arbitrate beyond it.

Clause 8If the system fails you — our own penalty

Systems can slip: a miscommunication at our desk, an order routed through another channel. So this guarantee has teeth — pointed at us.

If a registered project or account is supplied and installed with Enlighten Pro products — billed directly by Enlighten Pro or through anyone else — and you, the registering partner, received no margin from it, then Enlighten Pro pays you a make-good of 5% of the billed value, credited to your ledger as a journal voucher (JV).

• Example: a ₹10,00,000 requirement you specified bypasses the system — ₹50,000 is credited to your account.
• The credit is issued when the bypass is discovered and verified against the Register. You do not have to fight for it.
• We carry this penalty ourselves because we run the system. The cost of its failure is ours, not yours.

Clause 9Documents that protect you

• Every quotation and technical datasheet issued for your registered work carries your name as the authorized channel partner — and a QR code that verifies it live: your status, your region, the document's validity.
• A shopped-around or edited document fails verification. Anyone who scans it sees whose work it is.
• Verification pages show your partner status only — never your clients, projects, or pipeline. What you register is visible to you and Enlighten Pro alone; another partner learns of a registration only if they attempt to register the same project.
• Your certificate — print it, frame it, share it — carries your firm's legal details, your region, and its validity, with the same QR verification.

Clause 10Sub-dealers

You may build sub-dealers under your umbrella. They are recorded under your partnership, their documents read "Sub-dealer of [your firm]", and their business is credited to you. If a sub-dealer faces a service issue beyond them, Enlighten Pro steps in — under your account, never around it.

Clause 11What each side commits

Clause 12Validity, renewal and fair play

• Partnership and certificate renew annually, based on activity and conduct — a conversation, not a surprise.
• Disputes are settled on the Register's records. Deliberate misuse — fake registrations, misrepresenting your status, bypassing the split rule — can end the partnership.
• A customer is always free to choose another brand; that is fair business. This charter protects Enlighten Pro-branded business only.